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DEFINITIONS

Company – AJL Transfer, a publicly registered Swiss limited company, providing transfer services.

Operations Team – The employees of AJL Transfer who offer administrative and operational assistance and act on behalf of the Company.

Driver – The employee of AJL Transfer responsible for providing transfer services while operating a Company Vehicle.

Vehicle – Any type of transportation, including cars, minivans, minibuses, buses, or any other mode of transport requested by the Client, confirmed and acknowledged by the Company to be used for transfer services.

Client – Any individual who books the transfer services of AJL Transfer, either for themselves or on behalf of others.

Passenger – Any person (adult or child) being transported in a Company Vehicle.

INFORMATION

AJL Transfer provides its services based on the following Terms and Conditions. By making a booking via phone, fax, or online, the Client acknowledges and accepts these terms and conditions. The Company will not be held responsible for any mistakes or omissions if the Client fails to review and understand the current regulations. For any questions, concerns, or assistance, Clients are encouraged to contact the Company’s Operations Team via the hotline or email to promptly address their inquiries.

AJL Transfer reserves the right to modify these Terms and Conditions at any time. Clients are advised to review the latest version of the terms, which are applicable at the time of their booking and can be found on the official Company website (www.ajltransfer.com).

The Company is committed to acting in good faith and making every effort to ensure a safe and pleasant journey, in full alignment with the Client’s expectations.

ONLINE BOOKING PROCESS

When booking through AJL Transfer’s website or affiliated Partners, the Client must provide all relevant details for the requested services. This includes the names of all Passengers, dates, times, pick-up and drop-off locations, payment information, and any details required for processing the payment. Once the information is submitted, the Operations Team will promptly acknowledge the booking via electronic communication and reach out to the Client to confirm the payment method for the services requested. If any changes occur after the initial submission, it is the Client’s responsibility to notify the Company and obtain confirmation of these updates. All communications from the Company require acknowledgment of receipt.

The Company will reconfirm each booking 24 hours before the scheduled pick-up. If the Client does not receive this reconfirmation, they must contact the Company to verify the reservation’s status or report any discrepancies to the Operations Team.

TRANSFER PRICING

The prices provided by AJL Transfer include all applicable tolls, local taxes, and are free of hidden fees unless specified otherwise by the Client (e.g., additional stops, extended waiting times, or last-minute changes). The quoted price is based on current rates and tariffs. Please note that the price provided during the booking may change due to variations in factors such as exchange rates (Swiss Franc/Euro), fuel costs, taxes, or other government-imposed charges.

ESTIMATED TRANSFER TIME

The trip duration and distance provided in the voucher are estimates intended for planning purposes only. Actual travel time may vary depending on factors beyond the Company’s control, including traffic, road closures, weather conditions, or other unforeseen circumstances.

PAYMENT

AJL Transfer accepts a wide range of payment methods, including credit cards and bank transfers (with bank transfers required at least 5 days before the scheduled pick-up date).

For credit card payments, the Company will provide a secure online payment link exclusively for the Client. This link ensures that all payments are processed securely, safeguarding the Client’s personal information in full compliance with applicable data privacy regulations.

BOOKING MODIFICATIONS

Any changes to an existing booking must be submitted via email, phone, or fax. These changes will be verified by the Operations Team and acknowledged via email.

The Client is responsible for covering any costs associated with modifications to the booking or additional services. Some examples include:

  • Additional stop or drop-off/pick-up: Contact us for the specific extra charge.

  • Extra waiting time: Please inquire about the additional rate per extra hour.

  • Changes in the number of Passengers: Any change in the number of Passengers not previously confirmed by the Company may result in additional costs.

  • Special services: Customized rates may apply for any service not listed above.

The Client may request up to three changes to a confirmed booking at no extra charge. For the fourth change onward, additional fees will apply. For last-minute booking changes, the Company may impose extra charges, which will be determined on a case-by-case basis. Generally, changes requested at least 48 hours before pick-up will not incur additional charges.

All modifications are subject to the Company’s availability of resources. Clients should not attempt to negotiate booking changes or cancellations with drivers. Only the Operations Team has the authority to process and confirm booking alterations.

CANCELLATION POLICY

For groups of 1-8 Passengers, cancellations made at least 24 hours before the scheduled pick-up time are free of charge, with a bank fee of CHF 25. Any cancellations made less than 24 hours before the pick-up time will not receive a refund.

For larger groups (more than 9 Passengers), cancellations are free if made at least 72 hours before the pick-up time, with a bank fee of CHF 25. Cancellations made within 72 hours of pick-up will not be refunded.

For special events and international conferences, cancellations must be made at least 30 days prior to the pick-up date.

The cancellation policy does not apply to “Non-Refundable” bookings, which are not subject to any cancellations or changes.

Cancellations made via phone or email will only be considered effective once acknowledged by the Operations Team via email.

In the case of “Non-Refundable” bookings, the Company can issue an invoice to the Client for the canceled service, which may be used to claim reimbursement from the Tour Operator, Airline, or Travel Insurance Provider.

LAST-MINUTE BOOKINGS

AJL Transfer accepts bookings ranging from 0 to 24 hours before the scheduled pick-up time, depending on the route and the season. The Company reserves the right to decline last-minute bookings without providing a reason.

CHANGES AND CANCELLATIONS BY AJL TRANSFER

In the event of force majeure circumstances, AJL Transfer reserves the right to modify or cancel a booking. Force majeure situations include, but are not limited to, war, pandemics, natural disasters, military actions, severe weather conditions (such as heavy rain, thunderstorms, or fires), and disruptions in public services (including changes to air travel or railway schedules).

This list is not exhaustive, and other unforeseen circumstances may also lead to booking alterations or cancellations.

In the rare event that AJL Transfer or the Operations Team must cancel a booking, the Company will notify the Client promptly and issue a full refund for any payments made.

CHILDREN’S PRICING AND SEATS

All children, regardless of their age, must be included in the total number of passengers when making a booking.

AJL Transfer provides child seats at no additional cost. The Client is responsible for informing the Company of the number and ages of children traveling, so appropriate child seats can be arranged. If the Client prefers to use their own child seat, they must notify the Operations Team in advance to ensure the vehicle can accommodate the seat(s).

LUGGAGE POLICY

Each passenger is allowed 1 medium-sized luggage bag, 1 small luggage bag, and 1 ski or snowboard bag. If the Client has more luggage than this, they must notify the Operations Team in advance so that a suitable vehicle can be arranged if necessary. The following luggage sizes are accepted:

  • Small: 55cm x 40cm x 23cm

  • Medium: 70cm x 45cm x 25cm

  • Large: 80cm x 50cm x 30cm

Alternative Vehicle for Luggage

The Company reserves the right to provide a larger vehicle or adjust the luggage capacity of the originally booked vehicle to accommodate extra luggage, if requested and paid for with a trailer. No refunds will be issued for trailer fees if the substituted vehicle meets the required luggage capacity.

DELAYED OR CANCELLED FLIGHTS

The Operations Team constantly monitors flight statuses. If a flight is delayed, the pick-up time will be automatically adjusted based on the latest flight information. However, if the flight is delayed by more than an hour, AJL Transfer reserves the right to release the driver and place the Client’s booking on hold until another driver becomes available within a reasonable time.

In the event of a flight cancellation, the Company reserves the right to release the driver and request full payment from the Client. The Company will issue an invoice for the canceled service, which the Client can use to claim reimbursement from the tour operator, airline, or travel insurance provider.

CONTACT PROCEDURE / WAITING TIME / NO-SHOW POLICY

The Company’s emergency hotline number is provided at the bottom of each voucher. Clients are strongly advised to use this hotline to contact the Operations Team in the event of delays, cancellations, or any other issues related to the booking to receive appropriate guidance.

  • Airport Pick-ups: The free waiting time is 60 minutes from the scheduled landing time, unless an exact pick-up time is specified by the Client. If an exact time is provided, the free waiting period starts from that time. Once the free waiting time expires, the driver may leave, or additional waiting time may be added for an extra fee. Extra waiting time is subject to Client request and confirmation of driver availability by the Operations Team.

  • Non-Airport Pick-ups: The free waiting time is 15 minutes from the confirmed pick-up time.

The Client must contact the Operations Team if they are unable to locate the driver at the agreed pick-up location, or if there are delays at customs, border control, luggage collection, or in case of lost luggage.

If the Client fails to notify the Operations Team of such delays and the free waiting time has elapsed, the booking will be considered a “no-show.” In this case, the Client agrees to pay the full cost of the booked service.

VEHICLES & UPGRADES

All vehicle images on the website are for illustrative purposes only.

Clients can explore the available vehicles in the “Fleet” section on the Company’s website (www.ajltransfer.com).

For transfers involving 9 or more passengers, the Company may provide two or more vehicles if the requested vehicle doesn’t meet the booking requirements, such as insufficient space for luggage or if no vehicles of the requested category are available.

The vehicles offered by AJL Transfer are subject to availability and may differ in color from those displayed on the website unless otherwise confirmed in the booking voucher. If the vehicle originally booked is unavailable, the Company will provide a similar vehicle from the same class category or, if no such vehicle is available, will upgrade the vehicle class at no additional cost.

COMPANY’S LIABILITY

AJL Transfer is not responsible for any loss of profits or commercial opportunities and can only be held liable for direct damages caused to the Client. The amount of direct damages is limited to the price paid for the transfer service and will be assessed on a case-by-case basis, taking into account factors like the Client’s contributory fault, actions of third parties beyond the Company’s control, or driver negligence.

The Company is not liable for missed flights or connections caused by weather conditions, traffic delays, accidents, or third-party actions unless these issues are directly caused by the Company’s negligence.

If the Company is unable to deliver the Client to their confirmed destination due to its fault, an alternative transportation method (such as a coach, train, private car, or taxi) will be provided. The cost of this alternative transportation will not exceed the price of the original taxi fare to the confirmed destination.

In the event of extreme weather conditions that pose a significant risk to the safety of the Client or Driver, the Company reserves the exclusive right to offer alternative transportation options.

CLIENT’S LIABILITY

The Client is fully responsible for the accuracy of the transfer details provided, such as the pick-up and drop-off addresses, a reachable phone number, the age of children traveling, and the quantity and size of luggage. If the details deviate from the requirements listed in the luggage section of these terms, the Client must inform the Company immediately.

Parents, chaperones, or adults (18 years or older) accompanying children or minors are responsible for the behavior of minors while in the Company’s vehicles and will be held accountable for any damages caused by them. All passengers in all vehicles must wear seat belts. In the case of an accident, the Company’s liability is limited to the terms outlined in its insurance policy. Smoking and consumption of alcohol or spirits are strictly prohibited inside the Company’s vehicles.

It is the Client’s responsibility to provide complete and accurate information during booking and notify the Company promptly if any changes occur to the details previously provided. By making the booking, the Client authorizes the Company to charge their card for any damages caused during the transfer due to their actions.

FORCE MAJEURE

AJL Transfer will not be held responsible for any delays, changes, or cancellations of services due to force majeure or other circumstances beyond the Company’s control. These include, but are not limited to, accidents involving third parties on the transfer route, police checkpoints, acts of terrorism, severe weather conditions, or other unforeseen events.

APPLICABLE LAW, DISPUTE RESOLUTION, AND JURISDICTION

These Terms and Conditions are governed by the laws of Switzerland.

In the event of a dispute, AJL Transfer and the Client will aim to resolve the matter amicably. If an agreement cannot be reached, the dispute will be referred to an independent mediator. If mediation fails, either party may initiate formal legal proceedings. By agreeing to these Terms and Conditions, the Client accepts that any legal matters will be settled in Fribourg, Switzerland, before the Court of First Instance.

COMPLAINTS

AJL Transfer is committed to continually improving the quality of its services. The Company encourages Clients to report any issues or inconveniences encountered during their transfer. Feedback can be submitted via email, fax, or by completing the “Feedback and Complaints” form, available in the Contact Us section of the Company’s website: www.ajltransfer.com/contact-us.

MAIN LANGUAGE

These Terms and Conditions are written in English and translated into the Company’s other working languages (French, German, and Russian). For legal purposes, the English version of these Terms and Conditions will take precedence in interpretation.