Terms and Conditions
AJL Transfer
Services Provided
- Company: Keeptuned.com GMBH, operating as Ajltransfer.com, offers transfer services.
- Operations Team: Company staff providing administrative and operational support, acting on behalf of and under the Company’s responsibility.
- Driver: Company staff responsible for providing transfer services using a Company Vehicle.
- Vehicle: Any requested means of transport confirmed by the Company for transfer services.
- Client: An individual booking transfer services for themselves or others.
- Passenger: Any individual, regardless of age, being transported by a Company Vehicle.
Information
The Company, Keeptuned.com GMBH, trading as AJLtransfer, offers transfer services under the following terms and conditions. By booking online, via phone. Clients affirm their acceptance of these terms. The Company shall not be liable for errors if the Client fails to acquaint themselves with current regulations. Contacting the Company through hotline or email is encouraged for inquiries or assistance. The Company reserves the right to modify these terms, and Clients should refer to the latest version available on the Company’s website (www.ajltransfer.com). Striving for a safe and enjoyable journey, the Company commits to fulfilling Client expectations to the best of its abilities. However, the Company’s liability is limited to providing agreed-upon transfer services and does not extend to unforeseen circumstances beyond its control. Clients acknowledge that their continued use of services implies ongoing acceptance of these terms and conditions, constituting the entire agreement between the parties.
ONLINE BOOKING PROCEDURE
Upon submission of a booking request via AJL Transfer website or its Partners, the Client is required to furnish the Company with all essential service details. This includes the names of all Passengers, specific dates and times, pick-up and drop-off locations, as well as payment information and related transaction details. Subsequently, the Operations Team promptly acknowledges receipt through electronic means and contacts the Client to discuss the payment method for the requested services. In the event of alterations to the initially provided transfer details, it is the Client’s responsibility to promptly inform the Company and obtain confirmation of the modifications. All notices dispatched by the Company necessitate an acknowledgement of receipt.
Furthermore, the Company undertakes a re-confirmation of each scheduled service 24 hours prior to the designated pick-up time. In the event that the Client does not receive this re-confirmation, it is imperative for them to promptly contact the Company to ensure the reservation’s status or report any discrepancies to the Operations Team.
CONTACT PROCEDURE / WAITING TIME / NO-SHOWS
For emergencies, delays, cancellations, or any pertinent events affecting the booking, the Company urges Clients to utilize the emergency hotline provided at the bottom of each voucher. Contacting the Operations Team via this hotline will facilitate receiving appropriate instructions and guidance.
At airports, the complimentary waiting time extends up to 60 minutes from the scheduled landing time of the plane, unless a precise pickup time is specified by the Client. If an exact pickup time is provided, the free waiting time begins from that designated time. Upon expiry of the free waiting period, the Driver may be released, or waiting time can be extended for an additional fee. Extension of waiting time is contingent upon the Client’s request and confirmation of the Driver’s availability by the Operations Team.
For non-airport pickups, the complimentary waiting time is set at 15 minutes, commencing from the confirmed pick-up time.
Should the Client encounter difficulty in locating the Driver at the agreed pick-up point or experience delays due to Border control, Customs, extended luggage collection, or lost luggage, immediate contact with the Operations Team is mandatory.
Failure to duly notify the Operations Team regarding such delays will result in the booking being deemed a “no-show” once the allocated free waiting time for respective pickup locations has elapsed. In the event of a “no-show,” the Client acknowledges and agrees to assume full responsibility for the entire cost of the booked service.
DELAYED / CANCELLED FLIGHTS
The Operations Team actively monitors flight statuses online. In instances of late departure or flight delays, the pickup time will be automatically adjusted based on the latest flight information. However, should the flight be delayed for over one hour, the Company reserves the right to release the assigned Driver and temporarily suspend the Client’s booking until another Driver becomes available within a reasonable timeframe.
In the event of flight cancellation, the Company retains the right to release the Driver and require full payment from the Client. Subsequently, the Company will provide an invoice facilitating the Client’s claim for reimbursement from their tour operator, airline, or travel insurance provider.
BOOKING CHANGES
All modifications to bookings must be formally submitted via email or phone and subsequently verified and acknowledged by the Operations Team via email.
The Client assumes responsibility for all costs incurred due to requested changes in bookings or the addition of new services. Examples of applicable modification costs are as follows:
Additional Stops, Drop-offs/Pick-ups:
- CHF 20 for 1-4 Passengers
- CHF 40 for 5-8 Passengers
- CHF 60 for 9-50 Passengers
Extra Waiting Time per Hour:
- CHF 40 for 1-4 Passengers
- CHF 80 for 5-8 Passengers
- CHF 120 for 9-50 Passengers
Change in Passenger Count: Any change in the actual number of Passengers not initially indicated by the Client and acknowledged by the Company within the stipulated timeframe.
Special rates will be applied to any requested service not explicitly stated above.
The Client is entitled to request up to three changes in a confirmed booking without incurring extra charges. Subsequent changes beyond the third alteration are subject to an additional bank fee of CHF 40 per change.
Last-minute booking changes may incur extra charges at the discretion of the Company. Changes requested by the Client at least 48 hours prior to the pickup time are generally accepted without additional charges. However, the Company reserves the right to define the amount of such extra charges on a case-by-case basis.
All booking alterations are contingent upon the Company’s availability of appropriate capacities. Clients are advised not to negotiate booking changes or cancellation requests with the Drivers, as only the Operations Team is authorized to process and acknowledge such requests.
CANCELLATION
For groups consisting of 1-8 Passengers, a free cancellation policy is applicable if the cancellation request is submitted at least 24 hours prior to the scheduled pickup time. However, the Client will be charged a bank fee of CHF 25. The Company reserves the right to cancel a booking without issuing a refund if the cancellation request is received less than 24 hours before the pickup time.
Cancellations for larger groups (more than 9 Passengers or bookings of buses) are free of charge only if the cancellation request is made 72 hours before the pick-up time, with a CHF 25 bank fee imposed on the Client. The Company reserves the right to cancel such bookings without providing a refund if the cancellation request is received less than 72 hours before the pickup time.
During special events or hosting of International events, group transfer reservation cancellations must be made at least 30 days before the pick-up date.
The cancellation policy is not applicable for “No Free Cancellation” or “Non-Refundable” bookings. Any amendments or changes are prohibited for “Non-Refundable” bookings.
All cancellation requests made via phone, email, or fax are deemed effective only upon acknowledgment by the Operations Team through email.
For all Non-refundable and cancelled bookings, the Company can furnish an invoice enabling the Client to file claims with their tour operator, airline, or travel insurance provider.
LAST MINUTE BOOKINGS
Subject to route availability and seasonal variations, the Company may consider accepting bookings ranging from 0 to 24 hours before the scheduled pick-up time. However, the Company retains the right to decline the processing of last-minute bookings without providing explanations.
TRANSFER CHANGES AND CANCELLATIONS BY THE COMPANY
In the event of force majeure situations, the Company reserves the right to cancel or introduce changes to the booking. These circumstances encompass instances such as war, epidemics, natural disasters, military operations, as well as delays and deviations caused by adverse weather conditions (such as heavy rains, thunderstorms, fires, etc.) or alterations in public services (including changes in air transport and railway schedules). This list is not exhaustive.
In rare occurrences where the Company or Operations Team must cancel the booking due to force majeure situations, the Company undertakes to notify the Client at the earliest possible opportunity and refund all monies received in full.
TRANSFER CHANGES AND CANCELLATIONS BY THE COMPANY
All children and infants, regardless of age, must be included in the total count of Passengers during the booking process.
Child seats are offered by the Company at no additional cost. It is the Client’s responsibility to inform the Company regarding the age and number of traveling children to ensure the provision of appropriate child seats. Should the Client prefer to utilize their own child seat, they are required to notify the Operations Team in advance to ensure that the provided vehicle can accommodate the specific seat(s) accordingly.
LUGGAGE
Each Passenger is entitled to carry 1 medium-sized luggage bag, 1 small-sized luggage bag, and 1 ski or snowboard bag. Should the Client possess additional luggage exceeding the aforementioned allowance, prior notification to the Operations Team is mandatory. This notification enables the Company to provide a more suitable Vehicle if necessary. Acceptable luggage dimensions are as follows:
- Small: 55cm x 40cm x 23cm
- Medium: 70cm x 45cm x 25cm
- Large: 80cm x 50cm x 30cm
VEHICLE & UPGRADES
For transfers involving 9 or more Passengers, the Company reserves the right to utilize two or more vehicles if the initially requested vehicle does not align with the booking parameters. This includes situations where safe luggage transportation cannot be ensured or if the requested class of vehicle is unavailable.
The vehicles provided by the Company are subject to availability and may differ in color scheme from those depicted on the website, unless explicitly confirmed by the Company in the voucher. In instances where the booked vehicle becomes unavailable, the Company will either provide the Client with a replacement vehicle from the same class category or, if unavailable, upgrade the vehicle class at no additional cost.
PAYMENT
The Company accepts various widely used payment methods, including Credit Cards, bank transfers (to be made at least 5 days prior to the scheduled pick-up date), and transactions through the PayPal payment platform. By providing Credit Card details, the Client confirms that they possess the necessary rights and authorization to use the card and grants the Company permission to debit the specified amount for the booked services.
Upon the Client’s request, the Company can issue a secure online payment link accessible solely to the Client. This link ensures the confidentiality of the Client’s personal information in compliance with relevant Data Privacy laws.
TRANSFER PRICE
The prices presented by the Company encompass all relevant tolls and local taxes and do not involve any concealed expenses, unless explicitly specified by the Client (e.g., additional stop/drop-off, waiting time, last-minute updates, etc.). The quoted price is based on prevailing rates and tariffs.
Please note that the prices provided to the Client during the reservation process might be subject to alteration due to fluctuations in determinants such as the Swiss franc/Euro exchange rate, fuel costs, taxes, or other mandatory government levies.
COMPLAINTS
The Company is dedicated to enhancing the quality of its services continually. To this end, the Company urges every Client to promptly notify the Company of any inconveniences encountered during the transfers. Clients can register complaints via email, fax, or by completing the dedicated “Feedback and Complaints” form available in the Contact Us section on the Company’s website
COMPANY'S LIABILITY
In the event of the Company’s failure to adhere to these terms and conditions, the Company shall not be held accountable for loss of profits or commercial opportunities. The Company’s liability is limited solely to direct damages incurred by the Client. These direct damages are constrained by the price of the transfer service and are evaluated on a case-by-case basis. Such assessment factors in, but is not restricted to, contributory fault of the Client, actions of third parties beyond the Company’s sphere of influence, negligence, or misconduct of Drivers, among others.
The Company shall not be held liable for missed flights or connections arising from adverse weather conditions, traffic congestion, road accidents, or actions of third parties unless such occurrences are directly attributed to the Company’s negligence or misconduct.
In the event that the Company fails to deliver the Client to the confirmed destination due to its fault, the Company pledges to provide an alternative mode of transportation (e.g., coach, train, private car, taxi, etc.). The Company’s contribution toward covering such alternative transportation shall not exceed the cost equivalent to arriving at the confirmed destination by taxi.
Under exceptionally adverse weather conditions that pose a substantial risk to the life or health of Clients and/or the Driver, the Company may offer alternative transportation options to the Client. The Company reserves the exclusive right to make such decisions.
CLIENT'S LIABILITY
The Client bears sole responsibility for the accuracy of the furnished transfer details, including precise pickup/drop-off addresses, an available contact number during travel, accurate ages of traveling children, and the number and dimensions of luggage pieces. Any discrepancies from the measurements outlined in the luggage section of these terms and conditions should be promptly communicated to us.
Parents, chaperones, or friends over 18 years accompanying minors under the age of 18 are accountable for their conduct while in the Company’s vehicles and shall be held liable for any damage caused by said minors. All Passengers are required to fasten their seat belts while in any Company vehicle. In the event of an accident, the Company’s liability is confined to the stipulations outlined in its insurance contract. Smoking and the consumption of alcohol or spirits are strictly prohibited in the Company’s vehicles.
It is the Client’s responsibility to furnish complete and accurate information when making a booking and to promptly notify the Company of any alterations to previously provided details. Hereby, the Client authorizes the Company to charge the provided card for any damages incurred during the transfer attributable to the Client’s fault.
FORCE MAJEURE
The Company shall not be held liable for delays, alterations, or service cancellations attributable to force majeure or unforeseeable circumstances beyond the control of the service provider. These circumstances include but are not limited to accidents involving third parties along the transfer route, police checkpoints, acts of terrorism, extreme weather conditions, and other unforeseeable events.
APPLICABLE LAW, DISPUTE SETTLEMENT, AND LEGAL VENUE
The present Terms and Conditions shall be governed by the Swiss legal system.
In the event of a dispute arising between the Company and the Client, both parties shall make every effort to seek an amicable and equitable resolution. Should the parties fail to achieve such a resolution, the dispute shall be referred to an impartial mediator. If mediation fails to resolve the dispute, both the Company and the Client reserve the right to seek formal resolution through litigation. By accepting these Terms and Conditions, the Client consents to the legal venue being Zurich, Switzerland, before the Court of First Instance.
